You may have more than one student loan account with Nelnet (account numbers start with D, J, or E). Within each account, your individual loans are grouped according to the characteristics they have in common. For example, loans of the same type and interest rate will be in a group together. When you make a payment, it is typically applied proportionally across the account’s groups that have an amount due. However, if all of your loans are current (not past due), you can request that your payment be applied only to specific loan groups.

We send you a monthly statement for each account about three weeks before a payment is due. Your monthly statement and online account at Nelnet.com will show your amount due and due date for that account. If you have multiple accounts, it’s possible you may have different due dates. If you make your monthly payment online, you’re able to make a single payment for all of your accounts. If you wish to mail a payment, you must send it to the address on your statement. Feel free to call us anytime to request that we align the due dates on all of your loans to a date between the 1st and 28th of each month.